faqs

Frequently Asked Questions

can i cancel my order?

unfortunately, we are not able to cancel an order once it has been placed.

i entered the wrong address what should I do? 

please be careful when entering your shipping address, petal and vine will not be responsible for orders sent to the incorrect delivery address provided by the customer. no refund will be given. 

do you offer returns?

we do offer store credit only. we are unable to offer refunds, returns. store credit only. all sales are final! please note, petal and vine reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please use the 24/7 live chat, contact form, or email us at petalandvinesupport@gmail.com 

do you offer exchanges? 

we do! you must reach out within 48 hours of receiving the item as per our store policy. we offer store credit only for a fair exchange and deduct a $10 processing fee on your store credit for inventory restock/processing fees. the activewear must be returned to us first, using our prepaid shipping label, and then the store credit will be issued once it’s returned to our warehouse and inspected. 

my items arrived damaged. what should I do? 

please contact us immediately, within 48 hours of receiving your order with your order number, via our 24/7 chat, contact form, or by email at petalandvinesupport@gmail.com

please note you may need to provide multiple photos of the damaged product

how can i track my package? 

use the track my order link at the bottom header of the website located next to the blog button. 

how do I contact customer support?

you can reach us via our 24/7 live chat, contact form, or email us at petalandvinesupport@gmail.com and we'll get back to you within 1–2 business days.